From the monthly archives:

mars 2009

Upprätthållning i en community – en annorlunda lösning

by Patrik Högberg on 18 mars 2009

Jag har jobbat väldigt mycket med upprätthållning i communities, i alla fall på två olika stora sajter, Bröllopstorget och Familjeliv. Systemen jag grundade utvecklades med hjälp av ”trial and error” och med användarnas engagemang.

I en perfekt värld
Principen är enkel, man har medlemmar som vill hjälpa till och de får agera moderator och utföra moderering på sidan utan ersättning. Blandar man in pengar blir det plötsligt struligt vad gäller ansvar och roller så därför är modellen med gratis arbetande moderatorer relativt bra.

En sak jag lärde mig var att upprätthållningen måste hela tiden anpassas, behoven förändras konstant liksom kulturen. När jag drev Familjeliv hade vi uppåt 50 000 nya inlägg om dagen och vi hanterade allt ganska effektivt med hjälp av några speciellt utvalda medlemmar. Den viktigaste framgångsfaktorn var ändock policyn och upprätthållningssystemet.

Familjeliv var helt annorlunda än Bröllopstorget
På Familjeliv var konflikter ett faktum, där är man väldigt personlig och allt som tolkas som kritik blir pajkastning direkt. Bröllosptorget hade samma målgrupp (drygt 90% kvinnor) men där var fokus på något helt annat så konflikter var aldrig ett problem, där handlade det om problem med reklam och upphovsrätt istället.

Nu 2009 krävs ett nytt upprätthållningssystem
Det vi skapade för drygt 8 år sedan i upprätthållning är inte modernt längre, och det krävs en ny modell för att bemöta den nya internetkulturen. Många är idag relativt internetvana, man deltar ofta i flera communities och man har lärt sig att internet är öppet för alla. Delar man med sig av något kommer folk ha åsikter om det, både ris och ros. Med den nya rådande internetkulturen ska jag här bjuda på lite tankar och inspiration till en ny och annorlunda princip.

Konceptet är enkelt, istället för ett slutet rapportsystem har man istället ett helt öppet som alla i communityn får deltaga och engagera sig med. Ett slutet rapportsystem skapar misstankar och det är mer en regel än undantag att medlemmarna kallar sajten för stasi och kommunism pga att medlemmarna tycker moderatorerna bestämmer över dom. För att få bort alla dessa problem så föreslår jag att man har ett helt öppen system där rapporter kommer in i en öppen lista tillgänglig för alla medlemmar. Där kan man rösta för vilken ordning de ska bearbetas och kanske kommentera och hjälpa till att ta ett beslut om vad som ska göras, ungefär som att låta majoriteten styra över upprätthållningen.

Visionen om en perfekt upprätthållning blir verklighet – demokrati till folket
Jag håller på att implementera den nya visionen hur sådant här ska hanteras i den tekniska platform vi byggt för våra nya sajter. Istället för att skriva detaljerade inlägg om varje liten del i upprätthållningen kan ni istället följa utvecklingen på bl.a. Hem och Harmoni där vi praktiserar det nya sättet att ha en mer demokratisk upprätthållning.

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Medlemsregistrering och OpenID

by Patrik Högberg on 12 mars 2009

Puh, nu är jag äntligen klar med att göra om hela OpenID implementeringen med medlemsregistrering och inloggning på www.hemochharmoni.se. Nu ska det vara betydligt enklare och framförallt fungera mycket bättre än när vi lanserade betaversionen i slutet av förra veckan.

Såhär har vi kombinerat OpenID med medlemskap på sajten:

Ny medlem utan ett OpenID
1. Registrerar OpenID på vår egen server
  - Samtidigt så automatgodkänner vi vår egen sajt så man slipper ge ”trust” som annars OpenID kräver
  - Profildata godkänns att skickas över till sin egna sajt när det efterfrågas (vi södjer SREG 1.1 för OpenID 2.0)
2. Användaren loggar in på Hem & Harmoni med sitt OpenID
  - Vårt system kontakar vår OpenID server och validerar kontot
  - All registrerad profildata från OpenID skickas över till inloggaren i bakgrunden
  - En ny medlem skapas i Hem & Harmoni med den inhämtade profilen
Ny medlem som redan har ett OpenID (på Wordpress, Blogger etc)
1. Loggar in på Hem & Harmoni direkt
  - Vår klient skickar förfrågan till Wordpress, Blogger etc, också samtidigt eventuell profildata
  - Om nödvändigt skickar vår server användaren till WordPress, Blogger etc för att logga in där
  - En ny medlem skapas i Hem & Harmoni med den inhämtade profilen
Redan medlem
1. Loggar in med sitt vanliga OpenID
  - Vår klient kontaktar OpenID servern och hämtar uppdaterad profildata
  - Om nödvändigt skickar vår server användaren till OpenID servern för att logga in där

Sådär ser processen ut ganska enkelt. Vad vi gjort är att när man har ett OpenID hos oss så sker all kommunikation kring inloggningen internt med Ajax i ett iframe fönster. Så att ha ett OpenID på vår sajt gör inloggningen lite enklare och snabbare faktiskt, men det utesluter inte att använda sitt OpenID som man har på något annat ställe.

Mina erfarenheter av OpenID är just nu väldigt kritiska, jag har fått lägga ner 3 veckors normal arbetstid för att få ordning på bara inloggningsbiten och det känns inte rimligt. Anledningen till att det varit så krångligt att få till är att våra sajter använder Web 2.0 i stor utsträckning och just protokollet för OpenID har väldigt lite stöd för det.

Egentligen är det bara ett problem eftersom vi valt att ha både server och klient tjänst, dvs man kan även registrera ett OpenID hos oss och använda Hem & Harmoni’s konto för att logga in på Blogger, Yahoo, Wordpress och en massa andra sajter och det som sagt krävde en del av oss.

Eftersom vi kommer lansera flera sajter inom Byggmedia ska jag naturligtvis återanvända denna tekniska implementering, så det kanske lönar sig långsiktigt att vi lagt så mycket resurser på bara den här grejen. Men nu kan jag i princip allt om OpenID i alla fall.

{ 2 comments }

Nu har vi släppt Hem & Harmoni som BETA för allmänheten

mars 6, 2009

Det var många sömnlösa nätter här inpå slutet och många månaders hårt slit, och nu är den första milstolpen vunnen. Idag släpper vi Hem och Harmoni för allmänheten, det är en väldigt kraftig nedbantad BETA version av sajten med bara de mest elementära delarna funktionella, men trots det så känns det väldigt roligt.
Hem och Harmoni, [...]

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